Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During busy periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Domestic Orders: 3–7 business days
Delivery times are estimates and may vary depending on your location, customs processing, weather, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order weight, and shipping method.
We offer:
- Standard shipping
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available). Tracking information may take up to 24–48 hours to update.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us at [Email Address]. We will work with the shipping carrier to help resolve the issue.
Damaged Packages
If your order arrives damaged:
- Take photos of the damaged package and product.
- Contact us within 48 hours of delivery.
- Include your order number and photos so we can assist you promptly.
Order Changes or Cancellations
If you need to modify or cancel your order, contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations.
Contact Us
If you have any questions about shipping, please contact us:
Email: indorasupport@gmail.com